Customer and User Experience Architect

Could you design experiences that truly put users first?

Are you passionate about turning insights into impactful digital journeys?

If so, we have an exciting opportunity for you!

Key details:

·        Full time, permanent post
·        Hybrid working pattern – home-based combined with at least 4 times a month in beautiful HQ offices in Buckinghamshire
·        Salary of up to ca £42,000 per annum

The role

We are looking for a creative and analytical thinker to join our client’s digital team as a Customer and User Experience Architect. This role is ideal for someone who thrives on understanding user behaviour, shaping digital experiences, and driving meaningful change across customer journeys.

Key responsibilities of the role include:

✅ Leading the design and delivery of user-centred improvements across digital and traditional channels.
✅ Using research techniques like journey mapping, persona development, and service blueprinting to uncover insights and opportunities.
✅ Collaborating with stakeholders to co-create solutions that enhance customer satisfaction and engagement.
✅ Applying your UX and UI expertise to design intuitive, enjoyable experiences.
✅ Monitoring and report on key experience metrics such as NPS, CSAT, and CES.
✅ Facilitating workshops and support the development of business cases for new initiatives.
✅ Promoting a culture of design thinking and continuous improvement across the organisation.

The ideal candidate

This CX/UX Manager role will suit you perfectly if you have the following:

✔ Proven experience in customer and user experience design, including research, analysis, and solution development.
✔ Strong understanding of digital technologies and how they support user engagement.
✔ Proven experience in workshop preparation and facilitation.
✔ Skilled in both qualitative and quantitative research methods.
✔ Confident communicator with the ability to influence and collaborate across teams.
✔ Familiarity with tools like Miro, UserTesting, and CRM/CMS platforms is a plus.
✔ A proactive mindset with a passion for learning and innovation.

The organisation

Our client is a one of its kind, forward thinking professional body, who is very highly regarded within its particular profession! This is your opportunity to join an organisation where you can enjoy longevity in your career and thrive in a supportive culture that truly invests in staff development and talent retention.

Interested?

For a confidential conversation with FJWilson Talent, please contact Olga Lupu on 0203 195 3600 or email us at resourcingteam@fjwilson.com

*Please note, we reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.*

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FJWilson Talent Services is acting as an Employment Agency in relation to this vacancy.

FJWilson Talent Services encourages applications from all suitably qualified and eligible candidates who represent the full diversity of communities in the UK. Accommodations are available on request for candidates taking part in all aspects of the selection process.