Communications and Engagement Support Officer (part time, 2 days per week)


Are you passionate about communications and engagement, and dedicated to providing customer service in a respectful and empathetic manner?

Do you have a keen eye for detail and a commitment to ensuring accuracy in every task you undertake?

Do you have experience managing complex queries and coordinating responses?

If so, we may have an excellent part time opportunity for you, where you will be able to gain experience within an organisation that is collaborative, friendly and inclusive.

Key Facts:

·       This is a part time, permanent contract
·       2 days per week – 14 hours (must include 9am to 5pm Wednesday)
·       Salary of £29,920 per annum (PAYE), pro rated
·       The post-holder must be able to commit to working once per month in the GOsC office in London (SE1).

The Role

The purpose of the Communications and Engagement Support Officer role is to provide support to the Communications, Engagement and Insight team, acting as the first point of contact for external enquiries. You will be responsible for coordinating responses across the organisation within agreed timeframes and will work closely with a job-sharing colleague to deliver day-to-day support to the Communications team. This position reports to the Head of Communications, Engagement and Insight.

It’s an exciting time to join our client, as they are in the midst of commissioning a major transformation project to develop a new website (built in WordPress), with refreshed structure, and a redesign of their content framework. For the right candidate, this role offers the opportunity to contribute directly to this high-impact initiative. Experience with WordPress would be beneficial, but is not essential.

Key duties of the role include

• Act as the first point of contact for external enquiries across various platforms (phone, email, WhatsApp), coordinate responses, and ensure customer service standards.
• Assist in creating, delivering and formatting guidance, public information, and reports, and managing external suppliers.
• Support the maintenance and updating of website content to ensure accuracy, relevance, and consistency across all pages, in collaboration with the wider team.
• Manage student presentations, produce event resources, liaise with stakeholders as required, and maintain contact lists.
• Implement GOsC house style and brand guidelines, ensure compliance in publications, and manage document branding.
• Assist in planning, delivering, and evaluating communications activities, and support team members.

The Successful Candidate will have the following Knowledge, Skills, and Experience

• Courteous, calm, empathetic and respectful when responding verbally, listening to understand issues, and giving clear explanations to customers, the wider team, and other stakeholders.
• Experience managing complex queries by drafting and coordinating responses with internal stakeholders.
• Proven high attention to detail and quality, ensuring all materials for both internal and external audiences are accurate and reflect the service delivery standards of the organisation.
• Experience reviewing and updating content and style of publications, papers, web pages, and presentations ensuring compliance with brand and style guidelines will be advantageous.
• Team player.
• Advanced working knowledge of Microsoft Office products and technical skills to create, format, and fix documents for the team and support the whole organisation.
• Experience with web development or digital platforms would be a valuable asset.

The Organisation

Our client is the General Osteopathic Council (GOsC) – a well-established healthcare regulator, dedicated to setting out the standards that practising osteopaths must meet, and protecting the public and patients. This organisation is committed to governance excellence.

The GOsC comprises a team of c30 professionals. Each staff member needs to be flexible and adaptive. Be aware that roles evolve as the needs of the organisation evolve. 

The team at GOsC is cooperative and respectful, employing evidence-informed approaches to guide their work. They strive to be influential, aiming to help and develop those they work with. At GOsC, being influential is a collective effort—every team member plays a crucial role in making an impact.

FJWilson Talent is acting as the employment agency advisor to GOsC on this appointment.

Interested?

For a confidential conversation with FJWilson Talent before applying, please contact us on 0203 195 3600, or email us at resourcingteam@fjwilson.com

*Please note, we reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.*

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FJWilson Talent Services is acting as an Employment Agency in relation to this vacancy.

FJWilson Talent Services encourages applications from all suitably qualified and eligible candidates who represent the full diversity of communities in the UK. Reasonable adjustments are available on request for candidates taking part in all aspects of the selection process.