Facilities and Compliance Manager

This is a high-profile operational role managing a busy headquarters building that hosts a significant programme of conferences, events, meetings, and stakeholder activity throughout the year. The successful candidate will be responsible for maintaining a safe, compliant, welcoming, and professionally managed environment for employees, members, visitors, and event attendees.

This opportunity would suit an experienced Facilities Manager who enjoys being visible, engaging with people, leading a team, and driving high standards across all aspects of facilities management and service delivery.

Key facts:
Contract: full time, permanent
Salary:  ca £43,000 - £48,000 per annum
Location: office based in central London

The role

You will lead a small, established facilities team and oversee the day-to-day operation of a busy central London building, ensuring contractors perform effectively, compliance obligations are maintained, and customers receive an excellent experience.

The organisation has recently invested significantly in strengthening its compliance framework and is now entering an exciting phase of continuous improvement, estate investment, and building enhancement projects. This includes refurbishment works, space utilisation initiatives, and opportunities to improve conference and event facilities.

Working closely with the Head of Facilities, you will play a key role in shaping the future of the building while ensuring operational excellence is maintained day to day.

Key responsibilities will include:

·       Manage the day-to-day facilities operation of a busy headquarters building.
·       Lead, support and develop a small facilities team.
·       Oversee contractor performance across cleaning, security, maintenance and other service providers.
·       Ensure statutory compliance and health & safety obligations are maintained.
·       Chair health & safety meetings and monitor actions through to completion.
·       Manage planned preventative maintenance programmes and remedial works.
·       Maintain high standards of housekeeping, presentation and customer experience.
·       Support the successful delivery of onsite conferences, meetings and events.
·       Work closely with internal stakeholders to ensure facilities services meet business needs.
·       Monitor service levels, contractor performance and value for money.
·       Support facilities compliance activities across a number of satellite locations.
·       Contribute to ongoing building improvement and estate projects.

About you

We are looking for a proactive and customer-focused Facilities Manager who enjoys being operationally involved rather than purely desk-based.

You will be someone who naturally takes ownership, builds strong working relationships, and is passionate about creating safe, welcoming and well-managed environments.

You will ideally have:

• In-depth knowledge and experience of delivering facilities compliance management i.e., LOLER, COSHH, IOSH, Legionella, Asbestos, Fire Safety, etc.
• Demonstrable experience of managing and being directly responsible for large facilities contracts
• Experience of line-managing or supervising teams
• Health & Safety or regulatory compliance experience
• Delivery of high levels of customer experience and satisfaction
• Excellent problem-solving skills and ability to use initiative in challenging situations
• Excellent stakeholder management and communication skills.
• Strong organisational and problem-solving abilities.
• A customer-first mindset with a focus on service quality.
• Experience managing compliance actions, audits and remedial works.
• Confidence working in a busy operational environment with competing priorities.

Qualifications

The following would be advantageous:

• IOSH qualification
• NEBOSH qualification
• IWFM/MWIFM qualification
• Hospitality or Facilities qualifications

Applications are also welcomed from candidates with strong practical experience who are willing to continue developing professionally.

Our client

Our client is a prominent professional body, dedicated to advancing the health care field. It plays a crucial role in supporting medical/health professionals, providing resources, education, and guidance to enhance the quality of health care. Recognised for its commitment to excellence, they serve as a key hub for medical professionals, fostering collaboration, research, and the continuous improvement of health services.

 
*Please note, we reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your CV as early as possible.  Our email address is resourcingteam@fjwilson.com


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The services advertised by FJWilson Talent Services are those of a recruitment agency.

We encourage applications from all sections of the community. Furthermore, qualifications and/or experience identified are indicative. We will consider applications from candidates who have comparable qualifications and/or experience for role advertised