Product Portfolio Manager (Membership)

Are you a genuine membership expert, someone who understands not just the mechanics of a membership organisation, but truly grasps what members value, what they need, and why it matters?

Do you have the creativity to build products members actually want, the robustness to protect what matters, and the courage to push the boundaries of what membership can look like?

Are you ready to step into a role where you can make your mark quickly, work with senior leadership, and help shape the future of a membership body that touches tens of thousands of professionals?

If so, this could be the perfect opportunity for you!

The role

Our client is a well-established professional body, and they are looking for an experienced Portfolio Manager to join their team and lead the development of their membership products.

You will be responsible for the membership product portfolio, which includes CPD and e-learning through to member pathways, designations, and the future model of membership itself.

The existing portfolio is well-established and includes an annual CPD programme, a suite of member e-learning products, and a growing range of broader member services. There is also exciting new product development underway, including a brand new route into membership for those with relevant experience rather than formal qualifications: a significant and genuinely innovative shift in how the organisation thinks about who membership is for.

But this role is not just about managing what exists. It is about looking forward: what should the future designation model look like? How should the CPD offer evolve to serve a membership base that no longer follows a single linear career path, but includes career-changers, side-hustlers, and portfolio professionals? How do you segment and understand a diverse membership community, and build products that genuinely resonate?

This is a role for someone who brings big ideas, knows how to filter them, and can push the thinking without losing sight of what members actually need. Innovation here means being relevant, not just novel.

Key facts

•        Salary range: ca £68,000 – £72,000 p.a.
•        Full-time, permanent role
•        Location: hybrid, with c. 2 days per week in London office

What our client is looking for

This is a perfect role for a membership professional who combines deep sector knowledge with genuine product management expertise, commercial sharpness, and the leadership presence to bring a team with them.

Sector background is less important than competency and elasticity. Our client is open to candidates from different professional body backgrounds. What matters is that you understand the real value of membership, know how to preserve what is precious while pushing what is possible, and can work comfortably with ambiguity.

Why this role?

This is a genuine opportunity to make a difference quickly, in a role with real scope and visibility. You will work closely with the Hiring Director and have exposure to the Executive Directors and CEO, who are actively engaged in the membership product agenda.

You will also work closely with the qualifications and awarding teams, giving you broad exposure across the full product landscape of a complex, purposeful organisation.

What you bring

•        Demonstrable experience designing and refreshing membership categories and member pathways within a regulated environment
•        Strong background in product strategy development, new product development and product lifecycle management
•        Experience leading and developing high-performing teams (desirable)
•        Proven ability to monitor and manage performance across a product portfolio, using data and insight to drive decisions
•        Knowledge of professional bodies, membership organisations
•        Excellent stakeholder management, influencing and relationship-building skills
•        Sound budget management and financial reporting capabilities

Please note, we reserve the right to close this job advert early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your CV as early as possible. Our email address is resourcingteam@fjwilson.com 

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FJWilson Talent Services is acting as an Employment Agency in relation to this vacancy.

FJWilson Talent Services encourages applications from all suitably qualified and eligible candidates who represent the full diversity of communities in the UK. Accommodations are available on request for candidates taking part in all aspects of the selection process.