Professional Standards Officer (temp PAYE)

Do you have experience in both complaint investigations and casework management, with a commitment to upholding professional standards?

Have you gained this experience, working for a professional body or regulator?

If so, this opportunity could provide a great option for your career, working with a global professional membership body.

Key facts:

Gross Pay rate (PAYE): £18.41 per hour + holiday pay

Location: Hybrid working – London WC1H – 1-2 days office, 3-4 days home

Hours: Monday to Friday, 35 hours per week


The role

As one of two Professional Standards Officers, you will support the effective delivery of the professional standards function, working at the heart of its conduct, complaints, and dispute resolution processes.

Supervised and mentored by a manager, you will manage the end-to-end enquiry and casework workflow, ensuring that all matters are handled efficiently, fairly, and in line with our client’s Codes and procedures.

Acting as a key liaison between members, complainants, and panel teams, you will also coordinate appraisals, hearings, and nominations - providing procedural guidance and drafting formal outcomes.

A vital part of your role will be administering our client’s Dispute Resolution Nomination Service, ensuring enquiries and nominations are managed accurately and in accordance with legislation.

You will also collect and analyse complaints and dispute data, supporting the development of training and guidance, and contributing to continuous improvement projects within the department.

Alongside this, you’ll play an active part in supporting panel recruitment and engagement, managing departmental communications, coordinating updates, and assisting with forecasting and budget processes.

This is a varied and rewarding role where you’ll be central to upholding the organisation’s commitment to professionalism and public trust.

You will enjoy ongoing professional development, and mentorship from both the manager and director of this specialist department.

Candidate profile

Essential

• Experience in both complaint investigations and casework management, within a professional body or regulatory environment.
• Ability to work flexibly in supporting complex work processes and projects simultaneously.
• Experience in producing high-quality documents in a range of formats: reports, statistics, presentations, meeting agendas and minutes.
• Experience in balancing priorities and managing a varied workload to deliver quality outcomes to strict deadlines.
• Excellent attention to detail, interpersonal and communication skills.


Please note, we reserve the right to close this job advert early due the urgent need of this temporary assignment. Therefore, if you are interested, please submit your CV as soon as you can. Our email address is resourcingteam@fjwilson.com

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FJWilson Talent Services is acting as Employment Business in relation to this PAYE temporary role.

We encourage applications from all sections of the community. Furthermore, qualifications and/or experience identified are indicative. We will consider applications from candidates who have comparable qualifications and/or experience for the assignment advertised.