Professional Standards Officer

Do you have experience in both complaint investigations and casework management, with a commitment to upholding professional standards?

Have you gained this experience, working for a professional body or regulator?

If so, this opportunity could provide the ideal next step in your career.


Our client

The Royal Institute of British Architects (RIBA) is a global professional membership body and cultural organisation, driving excellence in architecture.

FWilson Talent is acting as the employment agency advisor to RIBA on this appointment.

For nearly 200 years, RIBA has supported architects and championed better buildings, stronger communities, and a more sustainable world. With a collaborative and inclusive culture at its core, RIBA is a place where people can thrive, grow, and make a meaningful impact.

This is an excellent opportunity to play a key role in maintaining trust, fairness, and professionalism across the architectural community.


The role

The Professional Standards Team comprises of a Director, Manager, and two officers. Each team member manages a case load.

As Professional Standards Officer, you will support the effective delivery of RIBA’s professional standards function, working at the heart of its conduct, complaints, and dispute resolution processes.

Supervised and mentored by a manager, you will manage the end-to-end enquiry and casework workflow, ensuring that all matters are handled efficiently, fairly, and in line with RIBA’s Codes and procedures.

Acting as a key liaison between members, complainants, and panel teams, you will also coordinate appraisals, hearings, and nominations - providing procedural guidance and drafting formal outcomes.

A vital part of your role will be administering RIBA’s Dispute Resolution Nomination Service, ensuring enquiries and nominations are managed accurately and in accordance with legislation.

You will also collect and analyse complaints and dispute data, supporting the development of training and guidance, and contributing to continuous improvement projects within the department.

Alongside this, you’ll play an active part in supporting panel recruitment and engagement, managing departmental communications, coordinating updates, and assisting with forecasting and budget processes.

This is a varied and rewarding role where you’ll be central to upholding RIBA’s commitment to professionalism and public trust.

You will enjoy ongoing professional development, and mentorship from both the manager and director of this specialist department.


Key facts

Contract: Permanent, full-time (35 hours per week)
Salary: £32,000 - £35,000 per annum
Location: WC1H (Euston tube)
Hybrid contract: Wednesdays is the set team day in the office; additional office days possible, if you prefer; office work blended with up to 4 days a week of home working

Candidate profile

Essential

• Experience in both complaint investigations and casework management, within a professional body or regulatory environment.

• Must be able to work in RIBA’s offices on a Wednesday (set team day).

• Ability to work flexibly in supporting complex work processes and projects simultaneously.

• Experience in producing high-quality documents in a range of formats: reports, statistics, presentations, meeting agendas and minutes.

• Experience in balancing priorities and managing a varied workload to deliver quality outcomes to strict deadlines.

• Excellent attention to detail, interpersonal and communication skills.

Why join RIBA?

RIBA offers a competitive and comprehensive benefits package, including:

Generous pension scheme with employer contributions up to 12%
Life assurance
27 days’ annual leave plus bank holidays and 3 discretionary closure days over Christmas
A supportive, inclusive working culture focused on development and wellbeing


Interested?

For a confidential conversation with FJWilson Talent (RIBA’s recruitment partner for this assignment) please contact us on 0203 195 3600, or email us at resourcingteam@fjwilson.com

*Please note, we reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.*

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FJWilson Talent Services is acting as an Employment Agency in relation to this vacancy.

FJWilson Talent Services encourages applications from all suitably qualified and eligible candidates who represent the full diversity of communities in the UK. Accommodations are available on request for candidates taking part in all aspects of the selection process.